Call the customer care number and Press 0, skip automated menu to reach customer service agent.
5939 TROY HWY
Tips for reaching human customer care service
1. Dial O, or try multiple zeros 2. You can add the # key or the * key before and after a 0 3. Dial multiples of other numbers 1111, 2222, 3333, 4444, etc. 4. Being silent sometimes works (believe it or not some people still have rotary phones) 5. Speak non-sensible phrases to confuse computer 6. Try speaking and repeating "Operator" or "Customer Service" 7. If there is a company directory, press just one letter and then try to connect to that person and then may transfer you or give you an inside phone number 8. Make sure once you get a human, ask for the direct line to call